•HOW DO I ORDER ONLINE?
To make a purchase online, simply browse through our items and once you have made your selection, click on the “Add to Shopping Bag” button which will place each item you wish to purchase into your Shopping Bag.
Once you are ready to finalise your order, click on the “Proceed to Checkout” button inside your Shopping Bag and follow the prompt to complete your purchase.

•HOW MUCH IS DELIVERY AND HOW LONG WILL IT TAKE TO ARRIVE?
It’s important to us that you receive your purchase as quickly as possible. All online orders will be processed within 24hrs of payment and dispatched on the next business day. All items are registered and shipped via Royal Mail.

Postage options:
•STANDARD POSTAGE (ROYAL MAIL TRACKED 48)
Flat Rate £3.99 spend £30 or more for FREE UK DELIVERY
Orders will arrive within 2-3 business days from time of dispatch depending on your location.

•EXPRESS POSTAGE (ROYAL MAIL TRACKED 24)
Flat Rate £6.99
Orders will arrive within 1-2 business days from time of dispatch depending on your location.

•INTERNATIONAL SHIPPING (TRACKED & SIGNED)
Flat Rate £9.99 Spend over £50.00 for FREE INTERNATIONAL DELIVER
Orders can take up to 10 business days from time of dispatch depending on your location.
For delivery to all other countries, Please visit international Shipping

•HOW SECURE IS MY PERSONAL INFORMATION?.
Please refer to our full Privacy Policy for more details.

•CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we are unable to modify your order once it has been placed.
If you have ordered the wrong item, colour or style you are welcome to exchange or return the item. More details are available on our Returns page.
If you need assistance with an order Please contact us.

•I HAVEN’T RECEIVED AN ORDER CONFIRMATION EMAIL
If you have placed an online order but not yet received an order confirmation email, please check your junk inbox or spam folder in your email.
It could be the case that your email address was entered incorrectly or your payment has not processed, for assistance with an order Please contact us.

•MY ORDER HAS NOT ARRIVED. HOW DO I TRACK MY DELIVERY?
You can track your delivery - once your order is fulfilled and dispatched, you will receive an email confirmation of your tracking number.                              Please visit Royal mail Track & Trace.


•I RECEIVED MY ONLINE ORDER BUT I HAVE CHANGED MY MIND. CAN I RETURN OR EXCHANGE MY ITEM?
If you have ordered the wrong item, colour or style you are welcome to exchange or return the item. More details are available on our Returns page.
If you need assistance with an order Please contact us.

•WHAT IF I RECEIVE A FAULTY ITEM?
If you are returning a faulty, damaged or incorrect item purchased online we will pay for the packaging and postage costs. Please contact us so that we may assist you.More details are available on our Returns page.

•WHAT IF THERE IS A MISSING OR INCORRECT ITEM IN MY ORDER?
If you are returning or exchanging a faulty, damaged or incorrect item purchased online we will pay for the packaging and postage costs. Please contact us so that we may assist you. More details are available on our Returns page


•I'VE RETURNED MY ITEMS BUT HAVEN’T YET RECEIVED MY REFUND
Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your account. If you still have not received your refund after this allotted time Please contact us

•DO YOU DELIVER INTERNATIONALLY?
Yes we do ship internationally to Europe and the US from our UK site, for more details of countries we ship to, Please visit international Shipping

We also ship internationally from our Australian site Visit us 

•I AM HAVING A PROBLEM LOGGING INTO MY ACCOUNT
If you are new to our website, you will need to create an online account.
If you have shopped online Create an account here with us before but still cannot access your account, Please contact us.

•HOW DO I APPLY FOR EMPLOYMENT OPPORTUNITIES?
We are continually expanding and with that comes great career opportunities throughout UK, Australia and New Zealand.
To view our current vacancies, please visit our Careers page.